Question 1

How long does it take to receive my order?

Accepted Answer

Standard orders typically ship within 3-5 business days. For custom or personalized orders, shipping may take a bit longer, usually around 7-10 business days. Once your order has shipped, you’ll receive a tracking number via email.

Question 2

Do you offer international shipping?

Accepted Answer

Yes, we ship to many countries worldwide. Shipping rates and delivery times will vary based on your location. Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the recipient.

Question 3

How much does shipping cost?

Accepted Answer

Shipping costs are calculated based on the size and weight of your order and your location. You can view the shipping cost at checkout before completing your purchase. We offer free standard shipping on orders over $99 within the U.S.

Question 4

Can I track my order?

Accepted Answer

Yes! Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Question 5

What if my package is lost or damaged?

Accepted Answer

If your package is lost or arrives damaged, please contact us immediately at info@canvaspaintparty.com (info@canvaspaintparty.com). We’ll work with you to resolve the issue, whether that means replacing the item or issuing a refund.